Phone banking

The following services are available through phone banking:

• Checking your balances and recent transactions
• Making payments to your HSBC credit card
• Requesting a new chequebook
• Creating or changing your phone banking, credit card or debit card PINs
• Listening to real time interest or foreign exchange rates

Accessing phone banking is simple: just call us on 19007 (within Egypt) or +202 3535 9100 (from outside Egypt).

To identify yourself, enter your 16-digit credit or debit card number or your 12-digit personal account number. You can also enter the first 9 digits of your personal account number followed by the number 6 and then the # key. 

Once verified, please enter your 6-digit phone banking PIN to access your phone banking services.

Your phone banking number was set up when you opened your account. It is the first 9 digits of your account number, followed by the number 6. You can also enter your 12-digit personal account number.

If you do not have your account number, you can use your credit card or debit card numbers. If you are unsure, our customer service team will be happy to help you.

When you call our phone banking number, first select your preferred language. Next you will be prompted to press * for any lost or stolen issues, where you can report either your own or a someone else's debit card, credit card, or chequebook as lost or stolen.

This service is available 24 hours a day, 7 days a week.

You can get a new phone banking PIN by calling our phone banking number and speaking to a member of our customer service team. We will first need to verify your identity through a series of security questions.

The account displayed first will be either the one you used to verify yourself within our phone banking system, or the account you specified as your primary one when you opened the account.

The following types of account can be accessed within phone banking:

• Current account
• Savings account
• Credit cards
• Personal loans
• Time deposits

All automated phone banking enquiries and transactions within HSBC accounts are free. Special services may incur a minimal fee.

This service will be available soon, but for now you can make payments simply using your online account or via an HSBC ATM. Our customer service team can help you with registering a merchant or updating any of your existing ones.

Yes, you can transfer funds between HSBC Egypt accounts using the local currency.

This is only possible using online banking or by visiting one of our branches.

Foreign currency transfers are only available at HSBC branches.

Your chequebook will be available within 3 working days at the branch where your account is held.

We use the highest security measures. To help us keep your account secure, never disclose or write down your phone banking PIN.