SMS Alerts | Ways to Bank

Monitor your bank transactions instantly

SMS alert service from HSBC Bank Egypt will enable you to closely and securely monitor your bank transactions by instantly receiving a text message on your local mobile phone informing you of account and card transactions in real time.

What alerts can you set up?

SMS alerts for account holders

If you are an HSBC Bank Egypt account holder, you can register by calling us on 19007 or by filling in an application at any of our branches. Once you've registered, you can subscribe online for each of your accounts.

SMS alerts for account holders include:

deposit & withdrawal fund alert: a message will be sent to you every time funds are deposited to or withdrawn from your account above the threshold amount of EGP 500
time deposit maturity notification: a message will be sent to you prior to the maturity of your time deposit

SMS alerts for credit and debit cardholders

Credit and debit cardholders will be automatically registered for SMS alerts. If you are a primary or supplementary cardholder and you're not receiving SMS alerts, please call us on 19007 within Egypt or +202 35359100 from outside Egypt to update us with your mobile phone number. Alternatively, if you wish to opt out of SMS alerts you can also contact our team on the above numbers.

SMS alerts for primary and supplementary cardholders include:

transaction alert: a message will be sent to you every time a transaction above the predefined threshold amount occurs on your credit card, whether at point of sale or cash advance

Things you should know

How to register

Call us

Tel: 19007 (within Egypt)

Tel: +202 3535 9100 (outside Egypt)

Visit a branch

Visit your nearest branch to fill in an application.

Find a branch

Frequently asked questions

As an account holder, you can determine the SMS notification amount, but only above the threshold amount determined by the bank.

However, as a debit/credit cardholder you can't determine the SMS notification amount. The threshold amount is determined by the bank.

If you are both an account holder and a cardholder, you will receive separate SMS alerts if you are registered for both services.

You can opt out of SMS alerts if you wish.

Each primary and supplementary cardholder will separately receive an SMS on their mobile phone related to each card transaction.

No, SMS alerts are only designed for the transactions held at point of sales at merchants or cash advances at ATMs.

Please notify us of any changes to your information, including mobile phone numbers or changes to your network.

No, SMS alerts are currently only offered in English.

For accounts

You can opt-out of alerts by contacting us on 19007 within Egypt or +202 35359100 from outside Egypt. Alternatively you can do this through online banking or at any of our branches. The change will be effective within 2 working days.

For credit cards

You can only opt-out if you are the primary cardholder. You can do this by contacting us on the number above. Your request will be active within 2 working days. Please note this will result in SMS alerts to all your credit cards, and any supplementary ones, being terminated.

If you opt out of cards but not accounts, ony card alerts will be terminated, and vice versa.

If you decide you want to receive SMS alerts again having cancelled them, just contact us via the options above, and we will reinstate the service free of charge.

You should receive an SMS alert with the sender name of HSBC for accounts, debit and credit card transactions as soon as the transaction has been processed. Any delays may be due to your network provider and are not liable by us.

If you've not received an SMS about a transaction, please contact us immediately on 19007 within Egypt or +202 35359100 from outside Egypt to update us with your mobile phone number.

While we operate a number of systems and processes to stop fraud, registering for SMS alerts means that you can help by immediately notifying us of any transactions that you do not recognise.

Call us on 19007 within Egypt or +202 35359100 from outside Egypt. Additionally, if your mobile phone is lost or stolen please contact us using these numbers.

You can choose to select a unique nickname (up to 10 characters) for each of your accounts (eg: My Savings). If you choose not to select a nickname, the SMS alert will contain your account number in the format 020-123***-001.

Text alerts

Monitor your bank transactions instantly

What alerts can you set up?

SMS alerts for account holders

SMS alerts for credit and debit cardholders

Things you should know

How to register

Call us

Visit a branch

Frequently asked questions

Can I determine amount of notifications I receive?

Do both primary and supplementary cardholders receive SMS alerts?

Will I receive an SMS alert for other credit card issues, i.e. late payment fees, over limit, payment of minimum card amount?

What happens if I change my mobile number?

What will the sender name displayed on the SMS alerts be?

Are there SMS alerts in Arabic?

Can I opt-out or reinstate SMS alerts?

How quickly will I receive an SMS alert after a transaction is made? What if I don't receive an SMS?

I have received an SMS for an unrecognised transaction. What should I do?

I have more than one account. How will I know which one an alert is for?

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