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Do your banking anywhere

Access your accounts quickly, securely and on the move with the new HSBC Mobile Banking app, now also available in Arabic.

Get the app

Why you'll want the app

Keep a close eye on your accounts

View your account balances, account details, and account history for all your local and global¹ HSBC accounts and credit cards.
Move money with ease

Send money to your saved payees in just a few seconds. Transferring money between your own HSBC accounts and cards is even easier.
Do your international banking and make foreign exchange transfers¹

If you're a Premier or Advance customer with HSBC accounts in other countries or regions, you can do your international banking with the app too.
Stay in touch

You can send us secure messages through the app, as well as read and delete messages we've sent you.
Apply for select HSBC products or services

You can open a new Time Deposit or request new credit cards or loans through the mobile app.
Find your nearest branch or ATM

Need to visit us in branch? Our app has a simple HSBC branch and ATM locator.
Get the latest offers

HSBC Mobile Banking is the ideal way to stay updated on credit card offers in Egypt or worldwide. Whether you're travelling abroad or are looking for a shopping, dining or leisure experience in Egypt, you'll never miss out again.

Security tips

Please follow our security tips when using HSBC Mobile Banking:

Do not store your personal online banking username and password details in your smartphone.
Regularly install and update the latest antivirus and anti-spyware software on your smartphone.
Do not share your smartphone with anyone after logging on to HSBC Mobile Banking.
Always ensure you log off properly when you're finished with HSBC Mobile Banking.
When using a Wi-Fi connection, use trusted Wi-Fi networks or service providers and enable security protection such as Wi-Fi Protected Access (WPA), if possible.
Avoid using smartphones that have been jailbroken or modified against the manufacturer's or network operator's guidelines, as this may have created security loopholes.
Enable screen lock and password protection on your phone to prevent unauthorised access.
Regularly clear the cache.

More security tips from HSBC This link will open in a new window

Things you should know

Get the app

Already using online banking?

Download the app and use your online banking details to log on.

This link will open in a new window

Download the HSBC Mobile Banking app from the Apple App store.

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Download the HSBC Mobile Banking app from Google Play.

HSBC Mobile Banking has been optimised for iPhone®, iPod Touch® and iPad® iOS version 8 or later, as well as Android OS version 5.0.x or later. We're working to support other mobile platforms and devices in the future.

Don't have online banking?

You need to register for online banking before you can use the app.

Frequently asked questions

HSBC Mobile Banking is the existing online banking service, available for Android and iOS based mobile devices and iPad®. You can access your accounts on smartphones using HSBC Mobile Banking App.

You can still use regular online banking via your mobile phone too. To log on to online banking, type www.hsbc.com.eg into the address bar on your smartphone browser and you will be directed to the regular HSBC website to log on and access the full suite of online banking features (your mobile device should be able to deliver the content).

Please note that you cannot be logged on to online banking and mobile banking at the same time. You will receive an error message if you are already logged on and try to log on through a second device.

To access mobile banking you need to be registered for HSBC online banking through a computer and have accepted the online banking terms and conditions. You do not need to register separately for mobile banking.

Then, simply download and install the HSBC Mobile Banking App suitable to your smartphone/tablet from the App store (Egypt) or Google Play Store and use your existing log on details.

HSBC Mobile Banking has been optimised for the following mobile devices:

iPhone ®, iPod Touch ® and iPad ®
iOS version 14 or later
Android OS version 8 or later.

HSBC is working to support other mobile platforms and devices in the future.

The following services are available through HSBC Mobile Banking:

View your local/global account/credit card/finance balances and details
View your last 20 transactions
Transfer money between your local HSBC accounts/credit cards
Pay your set/saved billers
Send and receive secure messages from HSBC
Open a new Time Deposit
Request a credit card and/or finance
Global View and Global Transfer for HSBC Premier and Advance customers

For security reasons, there are certain functionalities (eg. telegraphic transfer, setting up a new biller, change or delete future payments, change of personal details or opening new accounts) that are not available through the mobile and can only be done through your online banking session via computer.

HSBC Mobile Banking app is absolutely free.

You may incur internet data charges from your mobile service provider or internet service provider if you are connected via wireless internet. To confirm these charges, please contact your internet or mobile service provider.

Mobile banking is as safe as accessing online banking through a computer and it implements the same security measures as online banking.

They are:

Encryption. Secure Sockets Layer (SSL) Encryption technology is used within your mobile banking session to encrypt your personal information. At HSBC, we use 128-bit SSL Encryption, which is accepted as the industry standard level.
Session time-out. If you forget to log off, or your mobile remains inactive for a period of time during a session, then our systems automatically log you off.
Your money is protected as long as you observe HSBC's online banking terms and conditions, including maintaining the security of your access codes and passwords.

Closing the app or switching off your mobile phone may not close the HSBC Mobile Banking session properly. We strongly recommend you click 'Logout' to properly close your mobile banking session.

The service has been tested and the pages are built for quick loading. To counter the problem of having to download a large amount of content as seen on our online banking site, mobile banking operates by sending a comparatively small amount of information at a time to ensure the quickest possible mobile experience.

If mobile banking seems to be slow, please make sure you're still connected to the internet through Wi-Fi or 3G.

If a device supports multitasking (running multiple applications at one time), your banking session may stay logged on. On some devices, however, mobile banking may time out. If you were in the middle of a transaction, please verify if your transaction was completed through the transaction history.

For security reasons, the mobile banking session will become inactive after 10 minutes of being idle.

You can access online banking using your computer and select the "Forgot your password" link. You can also contact our mobile banking helpdesk on 19007 (within Egypt) or +202 3535 9100 (outside Egypt).

If you need help with mobile banking, simply open the 'Contact Us' page, which can be found in the footer of the page. Alternatively, for further information about HSBC products and services, please call us or send us a message.

Our call centres:
Personal Banking customers	19007 (within Egypt) +202 3535 9100 (outside Egypt)
HSBC Premier customers	0800 PREMIER (08007736437) (Egypt landlines only), on +202 3535 9800 (Mobile phones and outside Egypt)
HSBC Advance customers	0800 ADVANCE (08002382623) (Egypt landlines only), on +202 3535 9600 (Mobile phones and outside Egypt)

Our call centres:
Personal Banking customers	HSBC Premier customers
19007 (within Egypt) +202 3535 9100 (outside Egypt)	0800 PREMIER (08007736437) (Egypt landlines only), on +202 3535 9800 (Mobile phones and outside Egypt)

Personal Banking customers	HSBC Advance customers
19007 (within Egypt) +202 3535 9100 (outside Egypt)	0800 ADVANCE (08002382623) (Egypt landlines only), on +202 3535 9600 (Mobile phones and outside Egypt)

¹Transfer from Egyptian pound to other currencies is not available. Transfer is avaliable in same currency only.

Apple, iPad, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries/regions.

App Store is a trademark of Apple Inc.
Android is a trademark of Google Inc.
Google Play is a trademark of Google Inc.

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Help and support

Current accounts

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Savings accounts

Ways to bank

Help and support

Finance

Overdrafts

Help and support

Credit cards

Cards' benefits

Help and support

Your wealth with HSBC

Help and support

HSBC Mobile Banking app

Do your banking anywhere

Why you'll want the app

Security tips

Things you should know

Get the app

Already using online banking?

Don't have online banking?

Frequently asked questions

Other ways to bank

Text alerts

Over the phone

In branch

Online

HSBC Mobile Banking app

Do your banking anywhere

Why you'll want the app

Security tips

Things you should know

Get the app

Already using online banking?

Don't have online banking?

Frequently asked questions

What is mobile banking? Is it different to online banking?

How do I access mobile banking? Which devices can I use?

Which HSBC banking services are available using mobile banking?

How much does mobile banking cost?

Is it safe to use my mobile for banking?

Can I exit mobile banking by closing the app or switching off my mobile phone?

It's taking a long time to load when I access the app. Is there a problem with your service?

What happens to my banking session if I answer a call or SMS while using mobile banking? What about if my phone locks from inactivity?

What happens if I get locked out of mobile banking or have forgotten my password?

Who can I contact for help with HSBC Mobile Banking?

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Over the phone

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